Shipping policy

Shipping Policy

Overview

This page outlines our shipping and delivery practices for orders placed through the Benjara & Co online store.

Shipping Destinations

We currently ship to addresses within the United States only.

Any shipping restrictions or limitations will be clearly displayed at checkout before your order is completed.

Order Processing Time

Orders are typically processed within 1–5 business days after payment is received.

Orders placed on weekends or U.S. public holidays will be processed on the next business day.

Shipping Times

Estimated delivery times are generally 1–5 business days after the order has been shipped, depending on the shipping method selected and destination address.

Shipping times are estimates and not guaranteed. Delays may occur due to carrier issues, weather conditions, holidays, or other circumstances beyond our control.

Shipping Rates

Shipping costs are calculated and displayed at checkout before your order is finalized.

Any offers for free shipping will be clearly stated on our website and may be subject to minimum order values or limited-time promotions.

Shipping Carriers

We use trusted U.S.-based carriers to deliver our orders. Available shipping options will be shown at checkout and may vary depending on location and order size.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if tracking is included with your selected shipping method.

Delivery Issues

Damaged Orders

If your package arrives damaged, please:

Take clear photos of the damage and packaging
Contact us as soon as possible

Damage claims must be reported within a reasonable time after delivery.

Lost or Missing Packages

If your order does not arrive or appears to be lost in transit, please contact us so we can assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

Orders returned to us due to incorrect address information or unclaimed packages may be subject to additional shipping and handling fees.